If you'd like to cancel your order, or if you're unhappy with your purchase for whatever reason, we're happy to accept your items up to two weeks after your purchase. We'll credit you so long as the item is still in its original condition and in its original packaging. The cost of return freight is your responsibility, but we have a wide network of dealers who can sometimes help you out - please get in touch if you're finding your return particularly difficult.
Please note, discounted items are not returnable, exchangable or refundable - it's only fair!
If you'd like to return or exchange something, just download and complete our Return or Exchange form. This form will function as your receipt. If you have paid shipping on your order, it isn't refundable, sorry.
Return or Exchange Form Instructions:
Fill out the Customer Information in Step 1. The Order # is listed on the top right of your Packing List (Sales Order Number: 000000).
In Step 2 indicate whether you are returning the item for a refund or need to exchange the item.
For returns, the original credit card or bank account will be credited. If the exchange is more than the original item price indicate the card to be charged the difference in the Payment Method box on the lower right corner of the form.
For exchanges, fill out Step 4 to indicate the new items.
Pack your return securely, in the original packaging if possible. Be sure to include the Return or Exchange form. Cut out and attach the shipping label provided on your form. Mail all returns and exchanges to:
Black Seal Imports Ltd
8 Castle St.
We recommend that all returns and exchanges be sent via a traceable carrier - we're not responsible for packages that aren't received.
Once your item(s) is received, we'll issue you with a credit note that can be used against any items within a period of six months.
Sometimes stuff just doesn't quite fit properly! If you'd like to exchange something for a different size or colour, then please indicate this when you return the item. If you're a dealer then we'll send your new items out free of charge... if you're a member of the Kiwi public then you don't have to pay shipping anyway, you lucky devil!
Contact Black Seal Imports
We'd love to hear from you and will answer any questions regarding our products or our online store - just give us a call on 0800 938 469 (+64 3 742 1185 if calling internationally) or email firstname.lastname@example.org.