Black Seal Imports Ltd is an agent of Yeti Cycles, Urge Bike Products and Brake Authority products and helps administer the warranty programs for each brand.

In addition to our brands warranty programs, Black Seal offers owners a crash replacement program when a warranty does not apply. 

- - - - - - - - - - - - - - - - - - - - - - - - - - - 

URGE WARRANTY

Black Seal Ltd will replace any Urge helmet that is defective due to manafactures error for a period of one year.

BRAKE AUTHORITY WARRANTY

Black Seal Imports Ltd will replace any brake pads that are found to be defective due to a manafactures error for a period of 3 months. This does not include brake pads that are worn out or glazed due to badly set up brakes!

CSIXX WARRANTY

Black Seal will replace any cSixx product that is defective due to manafactures error for a period of one year.

YETI CYCLES WARRANTY

All Yeti frames carry a limited manufacturers warranty of 1-5 years depending on model

5 years - SB5-C, SB6-C, ASR-C, SB5.5-C, SB4.5-C

2 years - ARC-C, 575, SB75, SB66-AC, SB95-A, SB95-C

1 year - 303-WC

Black Seal Imports Ltd will repair or replace, at its option, any frame it determines to be defective due to defective materials and/or workmanship. The warranty is conditioned upon the bicycle being ridden under normal conditions and having been properly maintained. This warranty does not apply to components attached to the frameset such as suspension components, wheels, drive train, brakes, seatpost, handlebar and stem. This warranty applies only to the original owner and is not transferable.

Additional Conditions
These limited warranties do not apply to normal wear and tear, nor to claimed defects, malfunctions or failures that result from abuse, neglect, improper assembly, improper maintenance, alteration, collision, crash or misuse. Under no circumstance does this limited warranty include the cost of travel or shipment to and from an authorized Yeti service center. In order to exercise your rights under these limited warranties, the bicycle or frameset must be presented to an authorized Yeti Service Center, together with proof of purchase.

Every Yeti frameset has a useful product life cycle. The length of that useful product life cycle will vary depending on the construction and the materials of the frameset, maintenance and the care the frameset receives, and the amount and type of use the frameset is subjected to over its life.

Black Seal Imports ltd recommends that an Authorised Yeti Service Centre should inspect the frame for stress annually. Frame stress could cause potential failure and the signs are usually apparent in the form of cracks, fracture lines, deformation, dents, and any other visual indicators of abnormality. These safety checks for frame stress are important to prevent accidents, injury to the cyclist, and product failure of a Yeti frameset.

If you have a warranty concern, please contact warranty@blackseal.co.nz or an Authorised Yeti Service Centre.

Disclaimer
Yeti Cycles is not responsible for any damages to you or others arising from riding, transporting, or other use of your bicycle. In the event that your frame breaks or malfunctions, Yeti Cycles shall have no liability or obligation beyond the repair or replacement of your frame pursuant to the terms outlined in the warranty.

To claim a warranty
To claim a warranty you will need to take your bicycle into your nearest authorized yeti dealer and have them contact us with details of your bike including photos of damage, copy of invoice, serial numbers on frame and swing arm.

Feedback

We'd love to hear from you and will answer any questions regarding the service you have received from your dealer, or from us. Please  just give us a call on 0800 938 469 (+64 3 742 1185 if calling internationally) or email service@blackseal.co.nz.